It’s hard to believe that we are two and a half years into the recession already. Many things have changed in the Water Mitigation and Restoration Industry, let’s talk about the positive things. First things first – as a Society we have become High Tech and High Touch. This means that although we have massive amounts of technology at our fingertips we expect fantastic service. This has really been defined by the fact that mostly only the good companies are still here to provide that good service.
You may ask “What is good service in the Water Mitigation and Restoration Industry, Don’t you just clean things and clean up the nasty water and mold?”
Well here is what 17 years in the Industry has told us you want.
1.Fast – You need to have a 24 hr LIVE person to take calls and you need to be onsite within 4 hours. These 2 things alone can eliminate weeks of construction and frustration by mitigating the damage early (basically getting everything dry before it’s ruined).
2.Clean – Your people need to show up clean cut, in uniforms with name badges, and not use tobacco on the customers premise (it goes without saying Alcohol is a definite NO). Also language needs to be in check – Hey there are kids here after all.
3.Friendly – The best scenario is one person through the whole process to talk too and understand the entire job that you enjoy having in your home. We believe in this so strongly that our owner comes on location and introduces himself to EVERY customer to make sure they know who to call if something isn’t going well.
4.Green – We are parents and have pets, we understand how important safety is when having someone use chemicals in the house. We only use and suggest biologically safe cleaning solutions only, as a matter of fact you can even drink our chemicals (although we wouldn’t suggest it – it’s like sucking on a dandelion stem *grin*).
5.Economical – Ever have a company offer to let you do some of the work to satisfy your deductible? We will, Hey times are tough and that water needs to GO no matter what! We also use all of the fancy estimating programs so you and your insurance company know exactly what the cost is. This saves so much frustration – nothing is worse than receiving a bill at the end you weren’t expecting.
To wrap it up Part 1 – if we hired a company these are things we would demand – Shouldn’t you?
Nathan B. - Marketing for Cleanworks Water and Restoration in Southern Indiana
